We will normally dispatch your order within 1 working day. We use Royal Mail 48 as standard which usually takes 2 days to arrive however isn’t a guaranteed service and can take up to 5 days.
Next day delivery is available for most orders although certain parts of the UK will automatically be changed to 2 day service by the courier in areas such as the Scottish Highlands and Channel Islands. If in doubt, please get in touch before ordering. Next day orders must be placed before 1pm to ensure dispatch the same day. Our Next Day service applies to ‘working days’ only. Weekend deliveries can be arranged however these will incur an extra cost due to the extra charged by couriers – get in touch if you would like to find out more about these options.
Standard orders should arrive within 5 days however Royal Mail ask us to wait 10 working days before we claim for a lost item. You must inform us if the goods are lost or damaged in transit (after 10 working days) so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. More info can be found on our terms and conditions page.
For orders outside the UK, our standard Royal Mail Airmail shipping does not include insurance. We cannot be held responsible for lost or damaged orders sent using this method. If you would like to upgrade your shipping to a tracked and insured service, please call or email.
These orders are expected to reach their destination within 5 to 12 working days. However, we ask you to allow up to 20 working days from the date of dispatch. If you have not received your order within this time, please contact us.